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NightHawkers™
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Terms & Conditions Return Policy Return for exchange or refund will be allowed only within 14 calendar days from the date of receipt. All authorized return merchandise must be unused and in its original saleable packaging. No return or exchange on merchandise that shows signs of having been installed, mounted, scratched, or defaced will be allowed. RETURN AUTHORIZATION NUMBER must be issued before any returns can be made. We will not accept any returns without this number. Please write this number clearly on the outside of the returning package and tag the item(s) inside with your name and R.A. number. All returns must be received by NightHawkers, within 10 calendar days after the R.A. number has been issued. The Return Authorization Number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. Original shipping and handling charges are not refundable. A photocopy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number where we may be able to reach you. It is the responsibility of the customer/installer to verify the correctness of size and application of the parts before installation. All approved refunds will be paid by either Company Check, credit Card Credit, or Account Credit, all to be determined by NightHawkers. A 20% restocking fee will be assessed on all authorized returns. No cancellations, refunds, or exchanges on special order items or custom order items will be allowed. Refused Shipments: Any refused shipments sent back to NightHawkers does not constitute the right to a refund or credit. It is the customer’s responsibility to make all arrangements with NightHawkers for the refused shipment. It is company policy to charge the customer all freight charges associated with the shipment and a 20% restocking fee. Back-Order Policy: If an item is not in stock, we will hold a Back Order for you and ship the item as soon as it becomes available. If we experience a long delay, we will advise you of that fact. If you do not wish to wait for back ordered items, we will cancel the items you requested upon receiving instructions to do so. Availability of Products: All items will be shipped according to availability. If items are not readily available, we will try our best to expedite all orders as quickly as possible. NightHawkers will not be held responsible for long delays beyond our control. Product Specifications: Prices, materials, design, specifications, and recommendations are subject to change without prior notice. All merchandise information presented in this web site were true and correct at the time of publication. Warranties: No warranty whatsoever will be valid if the defect was caused by customers abuse, negligence, and/or mishandling. All merchandise sold by NightHawkers is only subject to manufacturers warranty, if any, and are subject to submission to the manufacturer for approval for repair or replacement of merchandise. Customer, however, will be responsible for shipping and handling fees. No labor or inconvenience may be included in any claims. Claims: All merchandise are packed carefully and correctly utilizing a triple check method before it leaves our facility. Damaged shipments should be checked in the presence of the carrier. All claims for damaged or loss to your shipment must be made with the carrier. Please keep all shipping cartons and packing material for carrier inspection. NightHawkers will not initiate any claims with the carrier. Claims for shortage of items or damaged shipments must be made within five working days of receipt. Gift Certificates: All gift certificate sales are final.
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Copyright © 2005. NightHawkers in business since 1999. |